Freight

WHAT ARE [GB], [PRE-ORDER]

What is a Group Buy? A Group Buy (GB) is a type of pre-order for a product before it has been manufactured. A GB is usually open for several weeks. At some point after the group buy end date, typically within a week, vendors place the order with the manufacturer.

What is a pre-order? The term "pre-order" is often used when referring to extra product ("Extras") purchased by Moyu.stuidio to sell after the group buy period has ended. This allows people who missed out on the group buy to have a chance at purchasing the product without being subject to exorbitant aftermarket pricing. To account for the opportunity cost of holding this extra inventory, Extras are typically priced higher than the group buy price. Moyu.stuidio also uses the pre-order terminology for items that have already been ordered and are in production or en route to the vendor.

Shipping: In the case of group buys, once the group buy period ends, the product order is placed. Then, according to the estimated timeline, the products are manufactured and shipped Moyu.stuidio. Once we receive the products fulfillment will begin and you will be notified of your order being shipped.

Returns Policy

We have a 7-day return policy, which means you have 7 days after receiving your item to request a return. To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase. To start a return, you can contact us at support@moyustudio.world. If your return is accepted, we’ll send you a return shipping label, as well as instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted. You can always contact us for any return question at support@moyustudio.world.

If you need to return an item, simply login to your account, view the order using the "Complete Orders" link under the My Account menu and click the Return Item(s) button. We'll notify you via e-mail of your refund once we've received and processed the returned item.

Shipping

In China We expect to process your order within 1-7 working days，In China, we usually use EMS and SF,They usually arrive within 3-5 working days

International transportation we will deliver the goods to the cooperative international freight company, they will choose the most suitable transportation mode according to your region Delivery times start at 5 business days and can take up to 20 business days before delivery.This is because it takes time for us to deliver the goods to the freight forwarding company Imports, duties, and taxes are all the responsibility of the customer. Refusing to pay duties will result in your order being cancelled minus the TOTAL shipping cost (inclusive of return)

Please also note that the shipping rates for many items we sell are weight-based. The weight of any such item can be found on its detail page. To reflect the policies of the shipping companies we use, all weights will be rounded up to the next full pound.